FAQs

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. It's quick, secure, and intuitive.
Can I modify or cancel my order after placing it?

Yes— before dispatched you can cancel your order
Do you offer bulk or wholesale pricing?

Any product you order will have a discount depending on the product, but there is no discount on FMCG products (like food items).
Are the products shown in stock?

Yes, all items displayed on our site are currently available unless marked as “Out of Stock.”
5.How do I know which size to choose?

Each product page includes a detailed size guide to help you find the perfect fit.

What shipping options are available?

We offer standard, express, and same-day delivery in select areas. Options are shown at checkout.
How long does delivery take?

Delivery typically takes 6–7(flexible) business days depending on your location and shipping method.
How can I track my order?

Once shipped, you’ll receive a tracking link via email or SMS to follow your package’s journey.
What should I do if my package is delayed or lost?

Contact our support team and we’ll work with the courier to resolve the issue promptly.

What is your return policy?

You may return unused items within 6 - 7 (flexible) days of delivery. Some exclusions apply—see our full policy here.
How do I initiate a return or exchange?

Visit our “Returns” section and fill out the request form. We'll guide you through each step.
Are there any items that cannot be returned?

Personalized, hygiene-related, or clearance items may be final sale. These will be labelled accordingly.
When will I receive my refund?

Refunds are processed within 5–7 business days once the returned item is received and inspected.
Do I have to pay for return shipping?

Return shipping is free on defective or incorrect items. For all other returns, a small fee may apply.

What payment methods do you accept?

We accept credit/debit cards, UPI, Paytm, Net banking, and popular wallets like Google Pay. Shivam pay wallet.
Is my payment information secure?

Absolutely. We use advanced encryption and comply with top-tier security protocols.
Why was my payment declined?

This may happen due to incorrect info, insufficient funds, or bank restrictions. Try another method or contact your bank.
Can I use multiple payment methods for one order?

Currently, only one payment method per order is accepted.
Do you offer EMI or installment options?

Nope

Do I need an account to place an order?

Yes
How do I reset my password?

Go to the login page and click “Forgot Password.” We’ll send you a reset link via email.
How can I contact customer support?

We’re available via live chat, email, or WhatsApp. Visit our “Contact Us” page for all options

Can I use more than one discount code?

Only one promo code can be used per order, unless otherwise stated.