PRIVACY POLICY

Shivam Sevaa respects your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) explains what information we collect from users of ShivamSevaa.com (the "Website"), how we use and share that information, and the choices you have regarding your information. By using our Website, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Website.

1.     INFORMATION WE COLLECT

We may collect and process the following categories of information:

a.     PERSONAL INFORMATION PROVIDED BY YOU: When you create an account, place an order, or contact us, we ask for certain personal details. This data may include your name, email address, phone number, billing address, shipping address, and other contact details. We also collect information you provide to us voluntarily, such as information entered in forms, survey responses, or customer support inquiries. This personal info helps us fulfill your orders and provide services.

2. PAYMENT INFORMATION: If you make purchases, you provide payment details such as credit/debit card information or UPI/bank details. Note: We do not store your full card numbers or sensitive payment data on our servers. Payments are processed securely through our third-party payment gateway providers. These providers adhere to necessary security standards (PCI-DSS, etc.) and only share with us limited information necessary to confirm payment (such as a transaction ID or payment status).
3. AUTOMATICALLY COLLECTED DATA: When you visit our website, certain information is collected automatically about your device and usage of the site. This may include your IP address, browser type and version, time zone setting, the date and time of your visit, pages or products you viewed, how you interacted with pages (scrolling, clicks), and referral URLs (which site or link brought you to ours). We collect this to understand user engagement and improve our services.
4. COOKIES AND TRACKING TECHNOLOGIES: We use cookies and similar tracking technologies (such as web beacons or pixels) to enhance your experience. Cookies are small text files stored on your device by your web browser. We use cookies to remember your login sessions, preferences (e.g., language or cart items), and to gather analytics information about how users navigate our site. Cookies also help in delivering relevant advertisements or promotions, if any. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period or until deleted) for these purposes. You can control cookies through your browser settings and other tools (see Your Rights and Choices below). However, disabling certain cookies may affect functionality of the Website (like keeping you logged in or remembering items in your cart).
5. LOCATION DATA: We may infer your general location (e.g., city or pin code) from your IP address or shipping address. This helps us display relevant product availability (some products might be region-specific) and calculate shipping costs. It also assists in fraud detection (for example, if an account’s login location deviates drastically from usual locations, we may flag it). We do not track your real-time precise GPS location, only approximate location through the aforementioned means.
6. THIRD-PARTY DATA: If you link or login via a third-party account (for example, logging in through Google/Facebook if we offer that option), we may receive basic profile information from that third party with your consent. Also, if someone refers you to our direct selling program, we might collect information provided by that referrer (like your name and contact) to connect your account in the network – but you would still need to consent and complete registration.

We do not knowingly collect personal information from children under 18. Our website and services are intended for adults. If you are a parent or guardian and believe your child under 18 has provided personal information, please contact us so we can delete such information.

2.     HOW WE USE YOUR INFORMATION

We use the collected information for various legitimate purposes, including:

a.     ORDER PROCESSING AND SERVICE DELIVERY: Primarily, we use your personal and payment information to process your orders, arrange shipping, send order confirmations and invoices, and provide you with the products and services you have requested. For example, we use your address to deliver products and your email/phone to send order updates or verification codes.

2. ACCOUNT MANAGEMENT: To create and manage your user account, authenticate your logins, and provide you with customer support. We may use your information to verify your identity when you request account changes or password resets.
3. COMMUNICATION: We use your contact information to communicate with you. This includes sending transactional emails/SMS (e.g., order confirmations, shipping notifications, customer support responses, password reset links) as well as promotional communications. With your consent or as permitted by law, we may send newsletters, special offers, product launch announcements, or direct selling program updates. You can opt-out of promotional emails at any time by clicking the unsubscribe link or contacting us, though you will still receive essential transactional messages.
4. IMPROVEMENT OF SERVICES: Information like feedback, usage data, and cookie data helps us understand how our Website is used. We analyze this data to fix bugs, improve site navigation, develop new features, enhance user experience, and optimize our product offerings. For instance, we might track that certain pages are slow or certain products are frequently searched, guiding us to make improvements.
5. PERSONALIZATION: To personalize your experience on our Website. For example, we may remember your preferences such as language or display recommendations based on your browsing history or past purchases. If you are a direct seller, we may personalize content relevant to your business (like your sales dashboard, team information, etc.).
6. SECURITY AND FRAUD PREVENTION: To protect our platform and users, we monitor activities for fraudulent or suspicious behavior. Information we collect (like IP addresses, device info, and purchase patterns) may be used to detect and prevent fraud, spam, unauthorized access, DDOS attacks, or other malicious activities. If you use a stolen card or engage in identity theft, we may use and share relevant info to investigate and involve law enforcement if necessary.
7. LEGAL COMPLIANCE: To comply with legal obligations and protect legal rights. For example, we may use and retain transaction records as required for tax and accounting purposes. We may also process personal data to fulfill compliance with applicable consumer protection laws, direct selling regulations (e.g., maintaining a list of direct sellers for regulatory audits), or to respond to lawful requests by public authorities.
8. GRIEVANCE AND DISPUTE RESOLUTION: If you contact us with a complaint or dispute, we will use the information provided to address the issue. This might include investigating and resolving complaints, whether via customer support or the formal grievance redressal mechanism.

We will not use your personal information for purposes other than those stated above without seeking your consent or unless otherwise required or permitted by law.

3.     COOKIES AND TRACKING TECHNOLOGIES

As mentioned, we employ cookies and similar technologies for functionality and analytics. Here’s more detail on how we use them and your choices:

a.     TYPES OF COOKIES:

Ø  ESSENTIAL COOKIES: These are necessary for the Website to function. They include, for example, session cookies that keep you logged in as you navigate pages, or keep track of your shopping cart. Without these, certain services (like account login or checkout) may not work.

Ø  ANALYTICS COOKIES: These cookies collect information about how visitors use our site (which pages are visited most, any error messages, etc.). We use Google Analytics (and/or similar tools) to understand site traffic and usage. The data collected is aggregated and anonymous. Google Analytics may set its own cookies; you can learn how Google uses this data and opt-out via Google's tools.

Ø  PREFERENCE COOKIES: These remember your choices and preferences (e.g., language, region, or display settings) to provide a more personalized experience.

Ø  ADVERTISING COOKIES: If we run advertising or promotions, these cookies would be used to deliver relevant ads and track their performance. Currently, ShivamSevaa.com’s primary model is direct selling and direct purchase, so we have minimal third-party ads. But we might use retargeting or social media pixels (like Facebook Pixel, Google Ads cookies) to show you Shivam Sevaa ads on other platforms if you’ve shown interest in our products.

2. THIRD-PARTY TRACKING: Some third-party services integrated into our site (like payment gateways or embedded videos, or social media share buttons) may set their own cookies or similar technologies when you interact with them. We do not control these technologies, and their use is governed by the third parties’ own privacy policies. For instance, if we use a payment processor that allows saving card info for quicker checkout, they may use a cookie to remember your device (with your consent).
3. YOUR CHOICES: On your first visit, our site may display a cookie notice or banner to inform you about our use of cookies. By clicking “Accept” or continuing to use the site, you consent to our use of cookies. You can manage or delete cookies at any time through your browser settings. Most browsers allow you to block third-party cookies or all cookies. You can also clear cookies after using our site. However, please note that if you disable cookies entirely, our Website may not function properly for you. For example, blocking all cookies might log you out or prevent you from adding items to cart.

For more information on cookies and how to manage them, you can visit websites like aboutcookies.org or the help section of your browser. If you have any specific questions about our cookie use, feel free to contact us.

4.     SHARING AND DISCLOSURE OF INFORMATION

We value your privacy and do not sell or rent your personal data to third parties for their own marketing use. We only share your information in the following circumstances:

a.     SERVICE PROVIDERS (PROCESSORS): We share necessary information with third-party service providers and partners who help us operate our business and the Website. This includes:

• PAYMENT GATEWAYS AND BANKS: to process your payments securely (they receive your payment details, name, and transaction amount).
• COURIER AND LOGISTICS PARTNERS: to ship your orders, our courier partners receive your name, delivery address, contact number, and in some cases, order content (necessary for shipping labels and customs forms if any).
• IT AND INFRASTRUCTURE PROVIDERS: for hosting our website and databases, email service providers (to send you emails), SMS gateways (for OTPs or notifications to your phone), and analytics providers (like Google Analytics) to understand site usage. They process data on our behalf to enable these functionalities.
• DIRECT SELLING NETWORK: If you are a direct seller or were referred by one, some of your contact information or sales performance data might be shared with your upline/downline within the network for legitimate business purposes (e.g., to calculate commissions or coordinate team sales). However, such sharing will be limited and within the scope of our direct selling program’s rules (for example, showing your sponsor that you have joined under them, or providing a mentor your contact to help you get started).

All these service providers are contractually obligated to handle your data securely and only for the purposes we specify. They do not have independent rights to use your personal data except as needed to assist us (for instance, the courier can use your info to deliver the package, but not to market their own services to you).

2. LEGAL REQUIREMENTS AND PROTECTION: We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to (a) comply with a legal obligation, judicial proceeding, or request from government authorities; (b) enforce our Terms and other agreements; (c) detect, prevent, or address fraud, security, or technical issues; or (d) protect the rights, property, or safety of Shivam Sevaa, our users, or the public. For example, in response to an official summons or investigation regarding a fraudulent transaction, we might provide information to the law enforcement agencies as required by law.
3. BUSINESS TRANSFERS: If Shivam Sevaa (OPC) Pvt. Ltd. is involved in a merger, acquisition, sale of assets, or reorganization (e.g., if another company acquires us or we undergo restructuring), your personal information may be transferred to the successor or new owner as part of the business transaction. If such a transfer happens, we will ensure that your information remains subject to confidentiality obligations and, where feasible, we will notify users of any change of ownership or use of their personal data. You will also retain any rights you have regarding your data (for example, you could choose to delete your account if you do not wish to continue with the new entity).
4. CONSENT: We will share your personal information with third parties outside of the above scenarios only with your explicit consent. For instance, if we ever wish to share your testimonial or review on a partner’s website, we would ask your permission. Or if you opt in to a co-branded marketing campaign, we might share information with that specific third party as per the campaign’s terms, but only after informing you and obtaining consent.

In all cases of sharing, we strive to share only the minimum necessary data for the purpose at hand, and to anonymize or aggregate data wherever feasible (for example, sharing site usage statistics with a business partner without revealing personal identities).

5.     THIRD-PARTY SERVICES AND LINKS

Our website may integrate with or contain links to external sites and services that are not operated by us. For example, we may use social media plugins (like a Facebook "Share" button), payment processing on a bank’s page, or links to articles/references. If you click on a third-party link or use an integrated third-party service, you will be directed to that third party’s site or service.

PLEASE NOTE: This Privacy Policy does not apply to information collected by third-party websites or services. Those have their own privacy policies, and we do not have control over their content or practices. We encourage you to review the privacy policies of any third-party sites or services before providing your information to them. For instance, if you leave our site to pay via a bank’s page, that page’s handling of your data is as per the bank’s policy, not ours. However, we do seek to work only with reputable partners who uphold strong privacy and security standards.

Examples of third-party services used on our site: Google Analytics (data usage per Google’s policy), Razorpay or PayTM as a payment gateway (data as per their privacy terms), Facebook/Instagram pages (if you click through to follow us on social media, your interactions there are governed by that platform’s policies). We are not responsible for how these third parties collect or use your data, but if you encounter any issues with third-party services in connection to our site, we will try to assist you if possible.

6.     DATA SECURITY

We take the security of your personal information seriously. Shivam Sevaa implements a variety of technical and organizational security measures to safeguard your data:

a.     ENCRYPTION: Our Website uses HTTPS (SSL/TLS encryption) to ensure that data transmitted between your browser and our servers is encrypted and protected from eavesdropping. Sensitive actions such as entering login credentials or payment details are done over secure, encrypted connections.

2. SECURE STORAGE: Personal data collected by us is stored on secure servers. We restrict access to personal information to authorized personnel and contractors who need that information to operate, develop, or improve our services. They are bound by confidentiality obligations.
3. PAYMENT SECURITY: We do not store your card details on our system. Payment transactions are handled by PCI-DSS compliant payment gateways which use industry-standard encryption. Any tokens or references to your payment method stored for conveniences (like saved card tokens) are stored by the payment gateway, not by us, in accordance with RBI guidelines on card tokenization.
4. ACCESS CONTROLS: Our internal systems that store personal data are protected by firewalls, antivirus tools, and access control mechanisms. We regularly update our software and perform security patches to protect against vulnerabilities.
5. EMPLOYEE AND CONTRACTOR TRAINING: We ensure that those who handle user data are trained on privacy and security best practices. We have protocols in place for handling data securely and responding to potential security issues.

Despite all our efforts, please understand that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Cyber threats evolve rapidly, and there is always some risk of data breach or unauthorized access. In the unlikely event of a data breach that affects your personal data, we will notify you and the appropriate authorities as required by law, and we will take all possible steps to mitigate the breach.

As a user, you also play a role in keeping your data secure. Please choose a strong, unique password for your account and do not share it. Be cautious of phishing attempts – Shivam Sevaa will never ask you for your password via phone or email. Always log out from shared devices and keep your own devices secure.

7.     DATA RETENTION

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Policy, unless a longer retention period is required or permitted by law.

For example:

• Account information (like your name, contact info, order history) is kept for as long as you have an account with us. If you choose to delete your account, we will remove or anonymize personal data associated with your account within a reasonable time after your request, except for data we are required or permitted to retain (e.g., past invoice records).
• Order and transaction records are retained to comply with legal and financial obligations (such as tax, audit, and accounting requirements). Typically, Indian law may require maintaining certain records for a period (e.g., 8 years under certain tax laws). We will retain necessary information for such mandatory periods.
• Direct sellers’ information might be retained for longer due to the nature of the business (for example, to track lifetime earnings or network genealogy as required by law or direct selling guidelines). However, if a direct seller exits, after a certain period we may anonymize personal contact info while retaining non-identifiable performance data for internal analysis.
• If you subscribed to marketing communications, we retain your contact details for that purpose until you unsubscribe or withdraw consent. Upon opt-out, we will stop sending and remove you from the list, but may keep a minimal record that you opted out, to ensure we respect your choice in the future.
• Web server logs and analytics data are generally retained for a short period (e.g., 6 months to 2 years) for analysis, except where used for security (if some IP addresses are associated with malicious activity, we may keep those logs longer to prevent future attacks).

When we no longer have a legitimate need or legal obligation to keep your personal data, we will securely delete or anonymize it. Anonymization is an irreversible process such that the data can no longer be linked to an individual, and we may retain anonymized data for research or statistical purposes without further notice to you (for example, aggregated sales figures or website traffic trends that contain no personal identifiers).

8.     YOUR RIGHTS AND CHOICES

We strive to provide you with control over your personal information. Subject to applicable law, you have the following rights with regard to your data:

a.     ACCESS AND CORRECTION: You have the right to access the personal information we hold about you and to request correction of any inaccuracies or incomplete data. Much of your basic profile information can be reviewed and updated directly by logging into your account (e.g., you can edit your name, contact info, shipping addresses, etc.). For any information not editable via your profile, you can contact us to make an access or correction request. We may ask for verification of identity before providing data for security purposes. We will respond to such requests within a reasonable timeframe.

2. DATA PORTABILITY: In certain cases, you may have the right to request a copy of the personal data you provided to us in a structured, commonly used, machine-readable format. This is more applicable if you intend to transfer to another service. (Note: This right might be limited as per Indian law, but we will accommodate reasonable requests where possible.)
3. DELETION (RIGHT TO ERASURE): You may request that we delete your personal information. For example, if you no longer wish to use our services, you can ask to close your account and delete personal data. We will honor deletion requests to the extent required by applicable law. However, please note that we need to retain certain information for legal compliance or legitimate business purposes (as explained in Data Retention). If complete deletion is not possible (e.g., we must retain transaction records), we will inform you and will isolate and secure the data until deletion is possible.
4. WITHDRAW CONSENT: Where we rely on your consent to process data (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal. For instance, you can unsubscribe from marketing emails via the link provided in emails or by contacting us. If you previously consented to share certain info (like location or profile info via a third-party login), you can revoke that permission from your account settings or the third-party settings.
5. OBJECTION TO PROCESSING: You have the right to object to certain processing activities. For instance, if we were to process your data for direct marketing beyond what you signed up for, you can object. You can also object if you feel the processing is not justified by our legitimate interests or if you want to opt-out of any automated decision-making (though currently we do not make decisions that produce legal effects based solely on automated algorithms without human involvement).
6. COOKIES CHOICES: As described, you can manage cookies through your browser settings. You can also use tools provided by some third parties (like Google’s opt-out plugin for Analytics) to exercise control over data collected via cookies.
7. GRIEVANCE REDRESSAL: If you have any grievances related to your personal data or privacy, you have the right to approach our Grievance Officer. We are committed to resolving your concerns. (See Contact section below for details on how to raise a complaint.) If you are not satisfied with our response, under Indian law you can also approach the Data Protection Authority or courts once the relevant provisions (such as those in the upcoming data protection law) are effective. As of the date of this Policy, the Digital Personal Data Protection Act, 2023 has been passed, and once in force, you will have specific rights and a government-appointed redressal mechanism as well. We will update our Policy practices to align with any new legal requirements.

Please note: To exercise your rights, we may need to verify your identity to ensure that the person making the request is indeed the data subject or their authorized representative. This is to safeguard against unauthorized requests. We will respond to valid requests within the timeframes prescribed by law (typically within 30 days for most requests). There may be situations where we cannot fulfill your request in entirety, for example, if it impinges on another’s privacy rights or if we are legally barred from doing so. But we will explain any such limitations in our response.

9.     INTERNATIONAL DATA TRANSFERS

ShivamSevaa.com primarily targets users in India and our servers are located in India. However, some of our third-party service providers (for example, cloud hosting or email service) might store or process data in other countries. If your personal information is transferred outside of India, we will ensure it is protected with appropriate safeguards. We rely on well-established service providers with robust security practices, and if data is transferred to a country that may not have equivalent data protection laws as India, we contractually ensure an adequate level of protection (for instance, through standard contractual clauses or similar legally recognized mechanisms). By using the Website, you acknowledge that your data may be processed in other jurisdictions as explained. Regardless of where processing occurs, we will maintain protections as outlined in this Policy.

10.  CHANGES TO THIS PRIVACY POLICY

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The "Last Updated" date at the top will indicate when the latest changes were made. If we make any significant changes, we will take appropriate measures to inform you, which may include posting a prominent notice on our Website or sending an email notification to users (for major changes). It’s recommended that you review this Policy periodically to stay informed about how we are protecting your information. Your continued use of the Website after any changes to the Privacy Policy signifies your acceptance of those changes. If you do not agree with the modified Policy, you should stop using the Website and can request deletion of your data as per Section 8 above.

11.  CONTACT US / GRIEVANCE OFFICER

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us. We have appointed a Grievance Officer in compliance with the Information Technology Act and rules, to address user grievances related to personal data and other matters:

• Grievance Officer: [Name of Grievance Officer]
• Email: support@shivamsevaa.com (Please include “Attn: Grievance Officer” in the subject line for clarity)
• Contact Number: +91-8073780499
• Postal Address: P No.174, CTS No.8961/H2, Sect No.2, Shivabasav Nagar, Belagavi – 590010, Karnataka, India.

You may write to our Grievance Officer regarding any complaints or issues you have with respect to our services or this Policy. We will acknowledge your complaint within 48 hours and work to resolve it within one month or as per applicable law. Additionally, for any general inquiries or assistance, you can contact our support team at support@shivamsevaa.com.

Thank you for trusting Shivam Sevaa with your personal information. We value your privacy and will continue to safeguard it as you enjoy our products and services.